Booking Terms & Conditions

BOOKINGS TERMS & CONDITIONS

Rates are subject to change without notice! Please check when booking.

Tariffs listed are for 1-2 people only.

Minimum booking periods apply Peak Periods/ Weekends/Special Events

BEDDING: Bedding is provided for the main bed in each cabin, and any additional paid guest beds. If use of additional beds is required, please see the team at reception.

BOOKINGS: Can be made by contacting us on Freecall 1800 880 070.
A deposit of one night’s accommodation is required to confirm all bookings.
Bookings over peak periods, including Christmas Holidays, Long Weekends, Easter and Special Events must be paid 1 month prior to arrival.

SUBLETTING OF ACCOMMODATION: Accommodation/sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.

CANCELLATIONS AND REFUNDS:

Premium/High (bookings place on or after 22 December 2017)

Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

A fee of $30 applies to all bookings cancelled prior to 14 days of the arrival date; (28 days for Peak period bookings).
No refunds apply to bookings cancelled within 14 days of the arrival date; (28 days for Peak period bookings).
It may be possible to re-book a cancelled booking but this is subject to availability.
Cancellation fees still apply.

CANCELLATIONS RELATED TO CORONAVIRUS (COVID-19) 

When cancelling a booking due to Government imposed lockdowns or restrictions, our normal refund policies apply. However, in the event that Deposits or Pre-payments are not eligible to be refunded under these policies, rather than the guest forfeiting such payments,  any funds paid will be retained by the property and held in credit for guests to use with-in 12 months of the date of cancellation.

PLEASE NOTE SPECIFIC CANCELLATION POLICIES APPLY TO GROUP AND EVENT BOOKINGS. THESE CAN BE OBTAINED DURING BOOKING PROCESS FROM OUR STAFF

ARRIVALS & DEPARTURES:

Check in time is from 2.00 pm.
Check out time is strictly 10am.
Late checkouts may be possible – please enquire about our late check out fees when you arrive.